Category Archives: Oh shit

I Still Can’t Get No Satisfaction

Do you ever go back and look at your old posts?  There are a few that stand out in my memory, but mostly I forget about them unless someone else says something that brings it all back.  And then I have to go look.

Kate, from Views and Mews by Coffee Kat recently posted about her experience with customer service. It reminded me of this one, the second post here on FiftyFourAndAHalf.  That was over four years ago, and the world of customer service, and the robots who “service” us has not improved.

*     *     *

Automated telephone answering systems are responsible for the 40% increase in psychotic events over the past 15 years.

That’s my theory, anyway. My hypothesis. I’m not sure how to prove it, but it is true. My secondary hypothesis is that all incidents of domestic terrorism are directly tied to automated telephone systems. The FBI should investigate.

Personally, I become psychotic each and every time I have to press 1 for this and 2 for that. I’ll cut them a break for language, though. I have no problem pressing 1 for English. People need to grumble in their native tongue. Spanish speakers should have that right too.

But in fact, nobody gets to bitch. We just press 1 or 2 respectively and listen to additional options, none of which are what we want. None of the prompts come even close to what really want. None of them says “Press 4 to scream at a human.”

I become progressively more apoplectic with each and every telephone prompt. Eventually, with perseverance, I finally get a person. And by the time I do, that person on their end of the telephone is thinking long and hard about their career choice.

It’s not their fault. I always tell them that. I know it is true. But that fact doesn’t alleviate any of my anger at the time I have spent just to get to them. And nine times out of ten, the human I have reached is the wrong human in the wrong department and usually in the wrong country. I must start again. My psychosis soars along with my blood pressure.

There is even one telephone prompt voice that makes my blood boil. I call her Sybil. Sybil is everywhere: at my cable company and my power company and a couple of the banks I briefly considered doing business with until I heard her speak. She is young, chatty. She pretends to be my friend. She is not my friend. I do not want to be friends with a telephone prompt. I do not want to talk to her. I do not want to do anything she asks of me. And I really do not want to press her buttons. She is pressing mine. Remotely.

On average, after approximately 5 different prompts I am invariably led to a dead end where I have the same four original choices, none of which remotely fulfilled my need at the start. Or, if somehow one of the choices would work, I am promptly disconnected. I must start again with Sybil.

I am pretty sure the cost savings in terms of personnel is not worth it for businesses. Often by the time I am done with a call about this or that, I am ready to destroy the building. And if all your customers feel that way—and they do–perhaps you should rethink your policy.

One minute with a person early on and my problem would have been solved, amicably, and I would be a satisfied customer. Instead, an hour later, I would give all that I own for a battalion of similarly psychotic customers who would help me storm company headquarters and pin down just one human for us to yell at in turn. But by the time my turn comes, of course, I will have forgotten why I want to yell at them. And then I’ll have to talk to Sybil again.

I know, I just posted this video. But you gotta admit, it fits.  Besides, it’s my damn blog.

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An Ordinary Tuesday

There was no reason to panic, just because Dad had disappeared shortly before he was supposed to “walk me down the aisle.”

“Find Beth,” I said to Mom, who was there in the church’s multifunction room that was functioning as the bride’s dressing room.

Beth had been my problem solver for nearly three decades by the time I was getting married. And she’d never let me down.  Beth could calm the crazies in me better than anybody I’ve ever known.  Just knowing she was around, made everything OK.

And if you had a splinter or a cut or any injury at all?  Go to Beth.  That was true long before she became a nurse who treated premature babies.  If ever there was someone with nursing in their DNA, it was Beth.

Surely Beth could find Dad, who’d gone for a walk, and get the keys to the car from him.  Because, while I’d gotten my wedding dress out of the car, everything else I expected to wear, beginning with my underwear, was locked in the trunk.  And the keys were in absent Dad’s pocket.

Fast forward to 2009.  July 4th was just days away, John, Jacob and I were in Maine, and I was in a panic.  My eldest brother, Bob, had just been taken to the hospital.

For a decade approaching holidays had terrified me.  I suffered from “heortophobia”the fear of holidays.   Well, my heortophobia had a twist:  It wasn’t simply a fear of holidays.  Nope.  For me, it was a perfectly logical terror of illness at holidays.  Someone else’s illness.  Because If anybody I cared about had so much as a sniffle, well, they were gonna die.

As you may have heard 4,327 times, my family members have a nasty habit of dying on holidays.  They’ve hit the all big ones — In order of occurrence:  Thanksgiving.  Easter.  My birthday.  Christmas.  Ho ho ho!

So when Bob ended up in the hospital with Independence Day approaching, well, I knew Bob was toast.  The odds, and likely the Gods, were against him.

“He’s not that sick, Lease.”  Beth said.   “You’ve been sicker and survived.”  She’d contacted his doctors, figured out what was wrong, and called to reassure me.  Beth, a nurse, knew this sort of thing. But as a fake medical expert with then six years’ experience, I was learning more and more –enough to make me fear everything, actually .  So naturally, I wasn’t so sure.

“Beth,” I said, through slightly clenched teeth. “It doesn’t matter how serious his illness is.  It’s the dateA HOLIDAY IS COMING.  He’s going to die!”

As the eldest in the family, Beth had been able to calm me down my whole life long.  She didn’t fail this time, either.

“Nobody is going to be able to trump Dad dying on Christmas,” she said, matter-of-factly.  “The Holiday Death Sweepstakes is over, Lease.  Fourth of July?  Pffttt.  Independence Day isn’t even a contender!”

“I HATE holidays,” I moaned, panic starting up again.

“Lease, I’m gonna make you two promises.”  Beth had always kept her promises. “First, Bob will be fine.”

“Mmmm,” I replied, not believing it for a minute.  Still, I started to calm down.

“Second:  When I go, it’ll be on an ordinary Tuesday,” Beth laughed.  “I cross my heart and hope to die, Lease, I will not die on a holiday.  I mean it.  I couldn’t do that to you,” she laughed still harder. At me, not with me.  Had she been nearby, I might have smacked her for ridiculing me.  Hard.

Bob, whose illness wasn’t all that serious, was released before the holiday; his sentence commuted.  I breathed a sigh of relief, let me tell you.

Google Image, Natch

Google Image, Natch

But not for long.

On a Sunday, just over a month later, I called Beth.  We talked nearly every day.  Beth had had a pretty severe stroke two years previously. It affected her kidneys; she had been on dialysis for about two years.  Things hadn’t been going well, and she was more and more discouraged, depressed and disheartened.  More importantly, he hadn’t been feeling well in the last couple of days.

Still, I was surprised when her phone was answered by one of her sons.

“Mom’s in the hospital,” Chris told me.

It was a Sunday, though.  In August.  No holidays in sight.  So while I worried, there was no need to panic right?  Chris promised that he and his brother would keep me informed.

Late Monday morning, Dave, Beth’s eldest son, called me in tears.

“They don’t know if Mom’s gonna make it.”

I rushed home, packed a few things, and got into the car, and headed to Cleveland.

The weather was horrible.  Storms raged — the rain so heavy that I could barely see.  Traffic rushed by or crept along.  Trucks on the Pennsylvania Turnpike flew by at terrifying speeds when traffic moved.  But mostly, the highway was at a standstill, the rain not letting up.  I couldn’t get to Beth, and I couldn’t see to drive.

How much of my impaired visibility was due to my constant tears, and how much to the pouring rain, well, I didn’t know.

Dave called me again in the early evening to let me know that Beth was in a coma; they thought she would make it for another day or so.

So, exhausted I pulled onto an exit just above Pittsburgh, and into the first motel I found, where I collapsed into bed.

Beth’s doctor called me a few hours later.  Beth had taken a turn for the worse.  If I wanted to see her, to be with her, I’d better get back on the road.

I made it in time for Beth to personally deliver that second promise.  She died on an ordinary Tuesday, August 11, six years ago.

With her passing, Beth brought me an unexpected cure of my heortophobia, and even let me laugh at the bizarre trend she ended.

And on the way back?  The weather was clear.  The Pennsylvania Turnpike twists and turns through the mountains.  With each curve I rounded as I drove home, there was a rainbow.  Rainbow after rainbow.  I knew, seeing those colors in the sky, behind every turn, that Beth was comforting me still.

I miss you, Beth.  Oh, and I was the one who spilled nail polish remover on your new dresser in 1967.  Sorry about that.

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Filed under Adult Traumas, Anniversary, Church, Crazy family members, Dad, Family, Heortophobia, History, Holidays, Huh?, Humor, Love, Maine, Missing Folks, Oh shit, Shit happens, Sisters

I am NOT Joseph McCarthy. Really!

The history surrounding the history of Joseph McCarthy, the late Republican senator from Wisconsin, is enough to make a “freedom of speech” lovin’ woman like me shudder.  I’m sure it is no coincidence that Senator McCarthy died right after I was born.  He wouldn’t have stood a chance against me once I hit grade school.

Anyway, for my foreign readers, Senator McCarthy was a nasty, paranoid piece of work.  Here’s Wikipedia’s take on him:

Beginning in 1950, McCarthy became the most visible public face of a period in which Cold War tensions fueled fears of widespread Communist subversion.[1] He was noted for making claims that there were large numbers of Communists and Soviet spies and sympathizers inside the United States federal government and elsewhere. Ultimately, his tactics and inability to substantiate his claims led him to be censured by the United States Senate.

The term McCarthyism, coined in 1950 in reference to McCarthy’s practices, was soon applied to similar anti-communist activities. Today the term is used more generally in reference to demagogic, reckless, and unsubstantiated accusations, as well as public attacks on the character or patriotism of political opponents.[2]

I also learned that McCarthy was equally ruthless at “outing” gays.

Two peas? Google Image

Separated at Birth?
Google Image

When McCarthy claimed that someone was a communist, generally speaking, it ruined his/her life.  There were many innocent victims of McCarthyism, whose professional and private lives changed.  Folks were fired, not hired, scorned. It impacted people in government, industry and in the arts.  Many of us have heard of the folks in show business in particular who were charged.  And anybody who had had any dealings with the Soviets was fair game.

We all like to think that we would never cast spurious allegations against anyone or anything on our planet.  We all like to think that we are good, kind souls, who would never malign anyone unjustly.  That we would never spread rumors or false charges.

Friends, yesterday I learned that I had done just that.  I “red-baited.”  So while I can ‘splain, I must set the scene.

John’s sister sent us a link to a video:

Naturally I wrote back because I love animal videos, they make me smile.

It was only the next day, when deleting emails from my phone, that I learned of my crime.  Because instead of typing “He’s So Cute!” as I had intended, instead  I maligned that little guy.  Accused him unjustly.  Probably ruined his new life for ever:

“He’s a Soviet,” I, courtesy of spell check, responded.*

Fortunately, John’s sister does not succumb to hysterics.  Or to the politics of fear.  Or to spell check.  In fact, she gave me the benefit of the doubt when I confessed my crime to her.

I was scratching my head.  I thought, is this some old Russian film and Elyse recognized it?

For the record, please let me state that I have no inside knowledge of the political leanings of this moose, any members of the baby moose’s immediate family, or indeed, I have no information about moose politics in general.  May I also state, unequivocally, that I have never actually seen a moose in the wild.

Lastly, let me state that as a reasonably well-informed individual, I also know that the Soviet Union is no longer a union, and even the folks in the former Soviet Union are not soviets.

 *Clearly, there are communist infiltrators at work at spell check.  We must seek them out and destroy their lives.  Let’s get Ted Cruz on it.

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The Hit Single

The other day when I rudely posted a link to one of my old blog posts in a comment on Art’s blog, Pouring My Art Out, I started chatting with my blogging buddy Trend, of TrentLewin.com about that piece.  I told him that in an exercise for my memoir writing class, I had to write the same story from two different points of view.  Trend and I figured it would be fun for me to post both pieces.

So tonight, I am re-posting the story of how all my youthful dreams came crashing down on me in a broom closet. Tomorrow night, I will tell the same story, from someone else’s side.

This exercise was really helpful in the class, by the way.  It helped me look at the same story I’d told for years, but with new eyes. And it was a lot of fun to imagine the other side.  Without further ado, here it is:

Door Number Two!

The thing about dreams is that the crushing, the squelching, the termination of them is so much better in retrospect than when it actually happens.

At 17, I just knew I was going to be an actress.  A stage actress (because, don’t cha know, film work is not true acting. ) And I made that choice even before I realized that the camera brings out the psycho in me.

Now, I was very serious about this dream.  Of course I took my high school’s acting classes.  And, all snark aside, they were really good.  The Players were renown throughout the area for the professional quality of its high school actors.  And the accolades were well deserved.

Me?  Was I the star?  Was I the ingénue lead in all the productions during my high school years?  Was there a reason for my hubris?  Did my classmates look at me, remember my face and say to each other “someday we will remember when the very highly talented Miss Elyse went sledding outside our Algebra class (with that other fab actress, Ray) when she was supposed to be writing her math problems on the blackboard – because now,” sigh, “she’s a STAR.”   Oops, no, I mean they’d think “because now she is a highly successful stage ACTress.”

Uh, no they didn’t.  I was invariably an extra in those acclaimed productions.  At best I got a line or two. But I had heart.  And in the theatRE, that’s all you need, right?

There are no small parts, only small actors.”

Well, I was NOT a small actor.  I just got small parts.  And I was short and thin.  So I was small.  Shit.

But I DID get an audition. Yup!  I had an audition in April of 1974, the spring of my senior year, for the Central School of Speech and Drama, an acting school in London.

Google Image because I don't have any pictures of my own.

Google Image because I don’t have any pictures of my own.

Now, I lived ONE hour outside of New York, so training in NYC might have been a wee bit easier to manage.  But hey, this was a dream, remember?  And I wanted London:  The Globe, The West End, Masterpiece TheatRE (even if it was done on film, it didn’t seem like it). I was ready to take the first step in my path.

My audition was held in a building at Yale University, which in itself was pretty intimidating.

I performed my comedy bit first, a monologue from a comedy so obscure that I have blotted it totally from my brain. I sang “Adelaide’s Lament” under the guidance of my friend Sue, who actually played Adelaide in our school’s production of Guys and Dolls.

I delivered my Juliet speech – hey, what do you want, Lady Macbeth?  I was 17!!!  I chose one that is rarely performed, the one where Juliet is about to take the sleeping potion and is seeing her cousin Tybalt’s ghost:

O, look! methinks I see my cousin’s ghost

Seeking out Romeo,

That did spit his body Upon a rapier’s point:

Stay, Tybalt, stay! (I loved that line)

Romeo, I come! this do I drink to thee.

I drank the potion and collapsed on the floor in the best Juliet evah.

I was a much better Juliet than Marsha Brady. Much.  Of course, there are no Google Images of me.

I was a much better Juliet than Marsha Brady. Much. Of course, there are no Google Images of me.

I thanked the three faculty judges, repeated my name, made sure they had my completed application and my picture (although how could they forget me?)  I turned and walked to the door to leave.

Only there were two doors.

I opened the one on the right, walked through it and closed the door behind me.

It was a broom closet.

What do I do now, I wondered.

There was no script.  No stage directions.  No help of any kind.  I considered staying in the closet, but knew that eventually I had to exit stage left.

After a minute that lasted forever, I re-opened the closet door and slunk out, saying a line I haven’t heard in too many successful plays:

“That’s the broom closet.”

I opened the other door and left the room, closing my dream back in the room with the judges.

I know that if I’d just gone out singing and dancing, well, this chapter would be the opening scene of my life story. Maybe it still is.  Cause it hasn’t been at all bad.

`

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